Give your guests faster answers.
Get your time back.
JamesBnB connects to your guest messages, learns your property, and answers recurring questions automatically, in your tone, with your rules.
Public beta — try free for one month. No credit card required.
Guest communication breaks down in small moments.
Most guest frustration does not come from big problems. It starts with simple questions that are answered too late, too vaguely, or not at all.
- Slow replies
- Unclear check-in details
- Repeated questions
- Messages at any time
- Small issues become bad experiences
James handles the routine.
You stay the host.
JamesBnB takes care of recurring guest questions across Airbnb, Booking.com, and WhatsApp, so your guests get help faster and you do not have to live in your inbox.
Instant answers for guests
James replies when guests need help.
Less inbox work for you
No more typing the same answers every week.
Your tone, your rules
James learns how you communicate and follows your setup.
How James works in 5 simple steps.
- 1Airbnb Booking.com WhatsApp
Connect your channels
Connect Airbnb, Booking.com, and WhatsApp.
- 2
James learns your property
James uses your listing, host notes, previous communication, and training answers.
- 3EIs the heating controlled from the hallway thermostat?Emma Lawson
A guest asks a question
A guest sends a message about access, check-in, WiFi, parking, equipment, recommendations, or another common topic.
- 4
James understands and replies
James recognizes what the guest needs and creates the right response.
- 5EEmma LawsonCheck-in todayYes! Set it anywhere between 20 and 22°C. Extra blankets are in thewardrobe if you get cold.
The guest gets help quickly
The answer is sent in seconds. The guest feels supported. You save time.
James learns how you host.
Every property is different. That is why James does not rely on generic answers. He learns from the information that makes your guest experience unique.
Listing & property information
Amenities, arrival details, rules, and the information guests need before and during their stay.
Previous guest communication
James learns how questions were answered in the past, so future replies feel familiar and consistent.
Host notes
Add personal instructions, preferences, local tips, and property-specific details.
Training answers
When you answer during the learning phase, James learns your tone and your preferred way of helping guests.
James keeps learning as your property changes.
What time is checkout tomorrow?
Checkout is at 11 AM. Leave the keys on the kitchen counter and text us when you're on your way out.
You decide when James takes over.
James drafts, sends, or escalates. You choose how much he handles, and you stay notified on the app.
The door code isn't working.
Sorry to hear that! The code is generated after online check-in. Have you completed it yet?
James drafts. Nothing sends until you say so.
Start here while James learns your property and tone. Every reply stays as a draft until you approve it, edit it, or delete it.
How it works
- 1 A guest message comes in
- 2 James writes one or more draft replies
- 3 You approve, edit, or delete each draft
- 4 If you edit, James learns your preferred answer
Push notification
You get a notification on the app for each draft waiting on you.
Some topics should always stay with the host. James is designed to work under your control.
Built for the questions hosts answer every week.
James handles the routine questions so you can focus on what actually needs you.
What's the code for the building entrance?
How does the washing machine work?
Is there a hair dryer in the bedroom?
Any good restaurants within walking distance?
Better communication for guests.
Less work for hosts.
For hosts
Save time every day
Reduce repetitive manual replies.
Protect your evenings
Guest questions no longer need to interrupt every break.
Stay consistent
Every guest receives clear and professional communication.
Scale more easily
More properties should not mean more inbox stress.
For guests
Faster answers
Guests get help when they need it.
Less confusion
Important information is easier to access.
A smoother stay
Small questions are solved before they become problems.
More trust
Quick, clear communication feels professional.
When guests get answers fast, stays feel easier.
Clear check-in details, working Wi-Fi pointers, and a quick reply at midnight: small moments that keep reviews warm and evenings quieter for you.
Early hosts, in their own words.
Short notes from hosts already testing James on real guest inboxes.
“Before James, the same Wi-Fi and check-in questions landed every evening. Now guests get a clear answer in minutes, and I only step in when something actually needs me.”
“I started in Training Mode so James learned how I write. After a week I switched him to send routine replies, and my Booking.com inbox finally felt manageable again.”
Channels today. PMS next.
James connects to the inboxes you already use. Property management systems are on the roadmap.
Coming soon for PMS
Coming soon
Coming soon
Coming soon
One month free. Then 20% off.
JamesBnB is in public beta. Create your account and run James on your guest messages for a full month at no cost. No credit card required. Stay on as an early host and keep 20% off after the beta.
- Month 1
- Free public beta
- After beta
- 20% off for early hosts
No credit card required to start. We will share pricing with you before anything is charged.
Try JamesBnB in public beta.
Create your account, connect your listings, and see how much guest communication James can take off your plate.
- Start today
- Personal onboarding
- Setup support
- Direct feedback channel
- Priority access to new features
Free for one month during public beta. No credit card required.
Prefer a walkthrough? Book a demo
Questions hosts usually ask.
1 Does James replace me as the host?
No. James handles recurring guest questions. You stay in control and decide what James can answer.
2 Can I train James first?
Yes. Training Mode lets you answer as usual while James learns from your replies.
3 What does James learn from?
James can learn from your listing information, host notes, previous guest communication, and your training answers.
4 Which platforms does James support?
James is designed for Airbnb, Booking.com, and WhatsApp guest communication. PMS integrations are on the roadmap.
5 What does the public beta cost?
Public beta is free for one month. No credit card required to start. After that, early hosts keep 20% off ongoing pricing.
6 How do you handle guest data under GDPR?
When you connect channels, you remain the controller of guest and booking data. JamesBnB (S'living GmbH, Stuttgart) processes that data as your processor to reply on your behalf. Account and waitlist data are processed as an independent controller.
7 Do my guests need to consent for James to reply?
Guests message you through Airbnb, Booking.com, or WhatsApp as usual. James replies in your host role under your instructions. You are responsible for having a lawful basis and any notices required for your guest communication.
8 Where is data processed, and can I delete it?
We process data to run the Service and follow EU GDPR rights where they apply (access, correction, deletion, and related requests). Contact [email protected] for requests. Cookie and analytics details, including consent, are covered in our privacy policy.
Full details: Privacy Policy · Terms of Service
Ready to stop answering the same guest questions?
Create your account and test how much time James can save in your guest communication, or book a demo .
Faster replies for guests. Less inbox work for you.